Shop with
Confidence—Free 30-Day Returns on Eligible Products
How Returns Work — In 3 Simple, Kwik Steps
1. Return Eligibility
Customers must contact our support team via email id : support@kwikpets.com or phone (888) 789-5945 to explain the issue and provide relevant proof (photos, batch
info, etc.).
2. Return Shipping
Kwik Pets will process the returns after the issue has been
verified by our team.
3. Refund Timeline
Refunds will be initiated within 5–8 business days once the
returned product is received and inspected at our warehouse.
If there's a delay, we recommend checking with your bank or
card provider for more information.
For returns or any order-related issues, our team is here to resolve your query as
quickly as possible.
Returns & Refunds
At Kwik Pets, your satisfaction is our top priority. If you're not happy with your
purchase, you can return eligible products within 30 days of delivery. We will cover the return cost for all
eligible items.
Applicable only on eligible products (clearly indicated on product pages).
Items must be unused, in original condition, and include all original packaging.
Enjoy hassle-free returns with free shipping on selected products.
All pet foods, treats, supplements, or any other consumables, items marked as
final sale or clearance, gift cards, sanitary items, hazardous items, and damaged and/or used products are not
eligible for returns.
Ship all your returns to: 1090 N Fiesta Blvd, STE 103, Gilbert, AZ 85233.
Please don't send returns directly to the manufacturer.
Returns must be approved in advance. Unapproved returns will not qualify for a
refund.
Refunds are issued to the original payment method once the return is received and
inspected.
Exchanges
Received a damaged or wrong item? If it is our fault, we'll replace it for Free.
Changed your mind ? No Problem — simply return the item, and we’ll issue a full refund once we receive it. Make
sure the product is in unused condition. Just email us at support@kwikpets.com with your order info.
Gift Card
Gift cards purchased from the website are not eligible for returns.
Frequently Asked Questions
1. What qualifies for free returns ?
Most products purchased within the last 30 days are eligible
for free returns- no questions asked.
2. What I can't return?
All pet foods,treats or supplements,items marked final sale or
clearance,gift cards, sanitary items,hazardous materials or flammable liquids,damaged and perishable products
can't be returned.
3. Where Should I Ship My Return?
You can ship your items at Kwik Pets, 1090 N Fiesta Blvd, STE
103, Gilbert, AZ 85233, USA.
However, do not send returns directly to the manufacturer.
4. When will I get my refund?
You can expect a full refund within 5–8 business days after we
receive and inspect your returned item.Once we receive your return,we'll notify you by email and let you know
whether your refund has been approved.
If approved, your refund will be processed and the credit will
be automatically applied to your original payment method.
5. What Qualifies for a Partial Refund?
Partial refunds may be issued for items that are not in their
original condition or are damaged.Additionally, returns made more than 30 days after delivery may also be
eligible for partial refunds(subjected to certain conditions).
