Privacy policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. We use Personal data to provide and improvise the services offered by our website. By using the service, you agree to the collection and use of information in accordance with this policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account: means a unique account created for an individual to access our website or parts of our website.
  • Company: (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kwik Retail LLC, 1090 N Fiesta Blvd, STE 103 Gilbert.
  • Cookies: are small files that are placed on a user’s computer, mobile device, or any other device by a website, containing the details of browsing history on that website among its many uses.
  • Country: refers to The United States of America. 
  • Device: means any device that can access the website such as a computer, a cell phone, or a digital tablet.
  • Personal Data: is any information that relates to an identified or identifiable individual as a user of this website.
  • Service: refers to the functions available on the website.
  • Service Provider: means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the services, to provide these services on behalf of the Company, to perform actions related to the services, or to assist the Company in analyzing how the services are being used.
  • Third-party Social Media Service: refers to any website or any social network website through which a user can log in or create an account to use the services.
  • Usage Data: refers to data collected automatically, either provided or generated by the user of the service or from the website infrastructure itself (for example, the duration of a page visit).
  • Website: refers to the Kwik Pets official website, accessible at https://www.kwikpets.com/
  • You: means the individual user accessing or using the website, or the services offered by the company, or any other legal entity on behalf of which such individual is accessing or using the services, as applicable.

Intellectual Property Policy

KwikPets.com (“Kwik Pets,” “we,” “our,” or “us”) values and protects its intellectual property. This Copyright Policy outlines the rights we assert over our proprietary content, as well as the obligations of visitors, customers, partners, and any other users (“you”) who access or use our website and digital assets.

1. Ownership of Intellectual Property

Unless otherwise stated, all content published on KwikPets.com and any affiliated platforms is the exclusive property of Kwik Pets and is protected by United States and international copyright, trademark, and intellectual property laws.

This includes, but is not limited to:

  • Brand name and trademarks (including “Kwik Pets” and associated marks)
  • Logos and brand identifiers
  • Product listings and descriptions
  • Product images and lifestyle photography
  • Product titles, naming conventions, and categorization
  • Marketing copy, promotional text, and SEO content
  • Blog articles, guides, and educational resources
  • Website graphics, banners, icons, and design elements
  • Videos, illustrations, and digital downloads
  • Any other proprietary content created or used by Kwik Pets

All such materials are protected regardless of whether they include a copyright notice.

2. Restrictions on Use

You may not, without prior written permission from Kwik Pets:

  • Copy, reproduce, or republish any content from our website
  • Modify, adapt, translate, or create derivative works
  • Download, store, or distribute product images, listings, or data for commercial use
  • Use our brand name or trademarks in product listings, marketing, metadata, social accounts, or domain names
  • Scrape website content or data for resale, advertising, or competitive purposes
  • Claim ownership of or repost our blog content, guides, or multimedia assets
  • Use our content in any manner that misrepresents affiliation or endorsement

Limited personal, non-commercial browsing and use of our website is permitted, provided that no content is copied, reused, or redistributed.

3. Use of Third-Party Content

Kwik Pets may use product images, descriptions, and specifications that are licensed from suppliers or manufacturers. All such content remains protected by applicable intellectual property laws and may not be used without the owner’s permission.

4. Reporting Copyright or IP Violations

We take infringement seriously. If you believe that any content on KwikPets.com violates your intellectual property rights or if you become aware of unauthorized use of Kwik Pets content elsewhere, please contact us immediately:

  • Email: support@kwikpets.com
  • Subject Line: Copyright / IP Concern

Please include:

  1. Your name and contact information
  2. Description of the copyrighted work
  3. The URL or location of the allegedly infringing content
  4. Proof of ownership
  5. Any additional relevant documentation

We will investigate all valid reports in accordance with the Digital Millennium Copyright Act (DMCA) and take appropriate action.

5. Enforcement

Kwik Pets reserves the right to:

  • Issue DMCA takedown notices
  • Demand removal of unauthorized content
  • Suspend or terminate accounts or partnerships associated with IP misuse
  • Pursue legal remedies including damages, injunctions, and recovery of attorney’s fees

Misuse of our intellectual property may result in civil and/or criminal liability under U.S. law.

6. License Requests

If you wish to use any Kwik Pets content for editorial purposes, collaborations, media coverage, or other legitimate uses, please send a written request to support@kwikpets.com. Permission must be granted in writing before any use.

7. Policy Updates

Kwik Pets may update this Copyright Policy from time to time. Continued use of our website constitutes acceptance of any revised terms.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data: While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify each individual user. Personally, identifiable information may include, but not limited to:

  • Email Address
  • First Name and Last Name
  • Phone Number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data: Usage Data is collected automatically when using the website. Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that are being surfed, the time and date of visit, the time spent on those pages, unique device identifiers and other diagnostic data. While you access our website through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device being used, each mobile device’s unique ID, the IP address of the mobile device, mobile operating system, the type of mobile internet browser, unique device identifiers and other diagnostic data. We may also collect information that the browser application sends whenever a user visits our website or while accessing the website through a mobile device.

Information from Third-Party Social Media Services

The Company allows use of the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Twitter
  • Instagram

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect personal data that is already associated with a user’s Third-Party Social Media Service's account, such as name, email address, general activities, or the contact list associated with that account. You may also have the option of sharing additional information with the Company through a Third-Party Social Media Service's account. If you choose to provide such information and relevant Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our website and may store certain information. Tracking technologies used are beacons, tags, and scripts, to collect & track information to improve and analyze our service standards. The technologies used may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on your device. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting to refuse cookies, our service may use relevant cookies.
  • Flash Cookies: Certain features of our website may use locally stored objects (or flash cookies) to collect and store information about your preferences or your activity on our website. Flash Cookies are not managed by the same browser settings as those used for browser cookies. 
  • Web Beacons: Certain sections of our website and our emailers may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on a user’s personal computer or mobile device when offline, while the session cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

  • Type: Session Cookies
  • Administered By: USA
  • Purpose: These cookies are essential to provide services available through the website and to enable our users to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you might need cannot be provided for, and we only use these Cookies to provide those services.

Cookies Policy / Notice Acceptance Cookies

  • Type: Persistent Cookies
  • Administered By: USA
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

  • Type: Persistent Cookies
  • Administered By: USA
  • Purpose: These cookies allow us to remember a user’s choices made while using the website, such as remembering specific login details or language preferences and others. The purpose of these cookies is to provide users with a personal experience and to avoid having to re-enter mandatory preferences every time.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain standards: Data Services may include monitoring the usage of our platform and its services.
  • To manage your account: To manage your registration as a user. The Personal Data provided, gives you access to different functionalities of the website that are made available to you as a registered user.
  • For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract made with us through our website.
  • To contact: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide: News, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless opted otherwise.
  • To manage requests: To attend to and manage a user’s requests to our website.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the personal data held by us about our users is among the assets transferred.
  • For other purposes: We may use user information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and overall experience.

We may share your personal information in the following situations:

  • With service providers: We may share your personal information with Service Providers to monitor and analyze the use of our website, to get in touch with you.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With affiliates: We may share your information with our affiliates, in such cases we also require our affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • With business partners: We may share user information with our business partners to offer certain products, services, or promotions.
  • With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contact coordinates on any Third-Party Social Media Service may see your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain user’s personal data only for as long as it seems necessary for the purposes set out in this Privacy Policy. We will retain and use personal information and analytics to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or when we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and at other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide a written notice before transferring the user's Personal Data and become subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose user’s personal information and data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose user’s personal information and data in the good faith belief that such action is necessary to:

  • Comply with a Legal Obligation
  • Protect and Defend the Rights or Property of the Company
  • Prevent or Investigate possible wrongdoing in connection with the website
  • Protect the Personal Safety of users of the website or the public
  • Protect against Legal Liability

Security of Your Personal Data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using the latest Secure Socket Layer (SSL) Technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are at the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at (888) 789-5945 or mailing us at: support@kwikpets.com 

Shopify 

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on a secure server behind a firewall.

PAYMENT

  • If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.
  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
  • PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party service providers used by us will only collect, use and disclose user information to the extent necessary to allow them to perform the services they offer to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links to Other Websites 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify our users of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

For questions, requests, or concerns regarding this policy, contact us at:

  • Email: support@kwikpets.com
  • Mail: Kwik Retail LLC, 1090 N Fiesta Blvd, STE 103, Gilbert, AZ 85233
  • Phone: (888) 789-5945