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Support hours
Phone: Mon-Fri, 8 AM - 5 PM EST | Email & form: monitored 7 days a week
Visit our warehouse
1090 N Fiesta Blvd, Ste 103 Gilbert, AZ 85233, USA
We're Here to Help
Including your order number helps our team resolve your request faster.
Quick answers to the questions we hear most often.
Sign in to your account and go to Orders & AutoShip, then click Track Order or use the footer's Track Order page with your order number and email. You'll see live status, estimated delivery, and carrier tracking. Don't have your order number? It's in your confirmation email.
Check your spam, junk, or promotions folder first. Confirmations send immediately after checkout. Still can't find it? Contact us with your order details and we'll resend it or confirm your order status directly.
Standard shipping takes 2–6 business days after processing. Orders placed before 4 PM EST (Mon–Fri) ship the same day.
Unused items in original packaging can be returned within 30 days, pet food, treats, and opened items aren't eligible. Once we receive and inspect your return, refunds take 7–10 business days to process.
Sign in to your account and go to Orders & AutoShip to see every past and current order, including status, tracking, and totals. Want to reorder something? Just click Buy Again next to any past order.
